Zero Variance, a Third Party Quality Assurance Provider, Expands Management Team

Patrick Conner, CEO of Zero Variance, is preparing for a welcome home party.  Conner and Zero Variance are excited to announce the return of two former colleagues, Tim Devereuxand Marshall Ogen .

Tim Devereux joins Zero Variance as the Executive Vice President, and will responsible for the Business Strategy, Client Development & Financial Planning.   His background includes over 30 years experience developing and managing Direct Marketing businesses in the Financial Services arena.   This included 15 years running Sears’ Credit Protection & Insurance Business as well as three years each in comparable roles at both Citigroup and Barclaycard. Devereux has a long history with Zero Variance and Conner.  Tim and Patrick first worked together at Sears in the early 90’s, and then in a client relationship since 2008.

Marshall Ogen , VP of New Business, is returning to Zero Variance after almost 8 years of working elsewhere within the industry.  Marshall is a regional board member of PACE (Professional Association for Customer Engagement), and an almost 20 year veteran of the Quality Assurance space.  According to Marshall, “it says a lot about Zero Variance that there has been significant growth with very little turn over in staff and clients”.

Zero Variance’s recognizable client list ranges from small to midsize businesses to Fortune 500 companies.  The hiring of Devereux and Ogen brings valuable experience to the management team and poises Zero Variance for a further expansion of services and clients.

Zero Variance ( is a premium PCI certified, Quality Assurance and Business Intelligence provider.  Working with some of the world’s most recognizable brands, they operate facilities in five countries supporting 25 languages.  They provide actionable business intelligence for customer contact centers monitoring calls, chat, email, and social media.

About the Author:

Adam became chief foreign affairs columnist for the Equity Observer in July 2006

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